I was also told this just moments ago. Along with a slurry of other nonsense, my favorite being:
Jordan: I am escalating your issue to tier 2 team, should I ?
2257108859: I have no idea what that means
Jordan: I mean I am escalating your issue to tier 2 team
2257108859: wow
Is there an alternate (toll-free) number? I'm not really trying to make long-distance calls every day.