ask them what info they could use to speed up this process. Half the problem is they're trying to investigate it alone. See if there's anything we can do to help. We've done this before with CAP issues and Cuz. It's a community issue, i'm sure the community would be willing to grab any an all information they need an test any and all possible fixes they may have.

Show 'em there's still a community. and show 'em we wanna play our fucking game.