You are now ready to chat with Saurabh.
Saurabh:Thanks for contacting EA Help! My name is Saurabh how may I help you?
you:hey saurabh
you:contacting you guys about some issues with the skate 3 reel
you:skate 2 reel as well, actually
you:both sites are down
you:both of the reels are viewable in-game, but the in-game reels only seem to want to work when they want to, and many of us would like to download clips from the internet.
Saurabh:Please give me just a moment while I look into this further.
you:nothing but time
Saurabh:may i Please know are you informing about the servers down or you are unable to download
you:the websites which host the reels appear to be down, yet all of the uploaded clips are viewable in-game
you:skate 3 content page is completely blank
you:skate 2 page gives an error message trying to view profiles
Saurabh:Please give me just a moment while I look into this further.
you:
http://skatereel.ea.com/error.htm?as...es/skatereel2/...
you:
http://skate.ea.com/gallery?contentT...L&subType=VIDE...
you:links to both
Saurabh:thank you for the information.
you:you're welcome
you:all i want is this shit fixed, last time the reels were down it was, like, a month before anyone did a damn thing about it
you:so im happy to provide any info i can
Saurabh:I am really sorry for the inconvenience you are facing .
Saurabh:but we are aware there is some uploading/download related issue with sims 3 website.
you:not sims 3 damn it
you:skate 3
Saurabh:And sims2 servers are down at the moment.
you:and skate 2
Saurabh:I am really sorry .
Saurabh:I was talking about Skates3
Saurabh:And skates 2
Saurabh:I really apologize for my mistype.
you
eople make mistakes i guess
you:just dont want anything lost in translation
Saurabh:Sorry for the inconvinience you are facing.
Saurabh:Our developers are working their best on issue with skates 3 .
Saurabh:And servers of skates 2 down at the moment.
Saurabh:So your issue would be resolved soon.
you:well we know that much already but how soon?
you:i dont want any fucking run-around, actual answers would be nice
Saurabh:I would like to be true with you you as bein our valuable customer we do not have any exact ETA on this yet.
Saurabh:But this issue resolution is under process by our developers.
Saurabh:You will be able to enjoy gaming soon , without any hassles.
you:fucking wonderful
Saurabh
o not worry it won't take at max. more than a week.
Saurabh:So, please do not worry .
Saurabh:And i am really sorry for the inconvenience caused.
you:yes i know you're sorry for the inconvenience caused, youve said that like four or five times now and im pretty sure you're reading from a script now.
you:last time the game's community was told a week at most, it was down for a month and a half
Saurabh:No, its because i really understand the disappointment caused.
Saurabh:with your game.
Saurabh:i would forward the issue , you can also post on the forum ,hope this could speed up the process.
Saurabh:But i assure you our developers are already working on the issue.
you:there are already multiple posts on the forum about it already
you:but who can i forward the issue on to?
Saurabh:I have forwarded it to the concern department,please just wait for some time more.
Saurabh:Is there anything else I may assist you with today?
you:is there anyone that I may forward the issue onto directly?
Saurabh:No, the forum will be sufficient.
you:i can tell you it will not
you:the ea skate forum is hardly even looked at anymore much less moderated
you:god forbid acknowledged
Saurabh:I assure you i will forward the case.
you:so did the people who helped us the last time it was down for a month and a half
Saurabh:I do understand, how frustrating it is.
Saurabh:We already aware of this, lots of players are facing the same issue while uploading graphics or videos for the Skate 3.
you:just as long as it gets fixed
Saurabh:I do understand and we already forwarded it.
Your chat session has ended.