This seems all pretty hopefull. But we can't change what ea is planning. It's all about money, we can't change ea, they'll have to spend thousends maybe millions of dollars for a new game and the skate community is just too small.
Yeah the support team is ridiculous but this is how it is, they're useless for every game.
Also if you want to get help, contact Cuz, he helped us when the servers where down the last time though he has nothing to do with the skate. series anymore. He has connections to people who might care about such issues.